Trip Requests
We are a full service travel agency with an extensive range of knowledge and expertise. We have preferred partnerships all around the world that enable us to prepare unique and memorable vacations and incentive trips to just about any destination. Trip requests can be as detailed or minimal as you would like. We generally turn over an initial proposal within
24 hours for hotel requests and within a week for custom, multi destination programs. We generally do not accept air only requests, unless they are for roundtrip, business class or higher fares.
Requests for minor revisions to your program are encouraged and welcomed. We will make every effort to make the necessary revisions to your program for as long as needed. We will accept one major revision request per program. A major revision is a complete change in destination, itinerary, or significant date change after trip planning has begun. Additional revisions may be subject to special handling fees. We are happy to assist with villa, home, and boat rentals through one of our preferred partners. However, we do not work with Airbnb, VRBO, and other ‘people-to-people’ home rental sites.
Planning Fees
We reserve the right to charge planning fees. This fee will be communicated and agreed upon prior to the start of trip planning. A hotel request that only requires us to provide two options at a single destination will likely not be subject to a planning fee. If you would like us to build a custom, multi-day itinerary or you would like us to research various hotel options, there will be at least a $50 planning fee.
A typical fee structure is as follows:
• $100 per person initial planning fee for trip requests that are 10 days or fewer
• $150 per person initial planning fee for trip requests that are greater than 10 days
• $200 per person initial planning fee for requesting multiple itineraries
• $30 per domestic flight booked and $50 per international flight booked
Special Handling Fees
Expedited bookings requested within 30 days of departure may incur special handling fees up to $500 per person. Extended or complex trips, or multiple trip requests, may incur special handling fees up to $500 per person.
Deposit & Final Payment
Quote/option pricing is not guaranteed until Antique Lands Travel receives payment or a credit card guarantee. Certain products may have additional deposit requirements. Deposits may be refundable, partially refundable, or non-refundable. We will notify you of the policy at the time of the quotation or on your balance due invoice. The deposit is applied to your final payment, which is due at least 90 days prior to departure. If we do not receive final payment by the specified date, we reserve the right to cancel the
reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Third party charge cards are not accepted without written authorization.
Cancellations & Cancellation Fees
All cancellations must be advised in writing. At the time of booking, we will advise you of the cancellation policy of your hotel and/or program. If a cancellation policy has not been provided to you, you are to assume the booking is non-refundable. Cancellation policies vary and are implemented by the Supplier. Please verify with us if you have any questions about the cancellation policy. While you may feel some circumstances warrant leniency on cancellation penalties, it is not for Antique Lands Travel to make this decision. We always recommend travel insurance for this reason.
Antique Lands Travel requires the following cancellation fees, unless otherwise noted:
• $25 per hotel cancellation
• $100 per person, cancellation fee for a custom trip that has been deposited but not paid in full
• $200 per person, cancellation fee for a custom trip that has been paid in full
Passports & Visas
A valid passport is required of all program participants. Your passport must be valid at least six months after your date of return to the U.S. The name on your reservation must match the name on your passport. Non-U.S. citizens must consult with the appropriate consulates to determine if any additional visas are needed. It is suggested that all passengers, regardless of the passport they hold, check with the appropriate consulates of the countries being visited to determine if any visas are needed. Securing any needed visas is the responsibility of the passenger, although we will assist when possible. Currently, the following countries within our portfolio require visas for United States citizens (please note, there are additional countries that require visas that are not included in this list):
• Egypt (e-visa)
• Turkey (e-visa)
• Jordan (visa upon arrival)
• Oman (e-visa)
• Saudi Arabia (e-visa)
Program Prices
Program prices are per person, based on two persons sharing a room, unless otherwise stated. All prices are based on rates (including foreign exchange rates) known at the time of quotation. Guests are responsible for foreign exchange increases or decreases up until final payment is made. We reserve the right to recover from you any increase in airline-imposed fuel surcharges and taxes, charges or levies imposed by any government or its agencies, up to and including the first day of travel.
Itinerary Variations
If program improvements can be made or if unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute similar hotels.
Airfare
Airfare quoted by Antique Lands Travel or one of our Air Affiliates is only confirmed at the time of payment and when an e-ticket number has been generated. If you do not have an e-ticket number on your reservation, your ticket is not confirmed. Once an air ticket has been issued and a confirmation has been generated, any airline imposed changes to seat assignments, departure and arrival locations/times, etc. are not a result of any actions by Antique Lands Travel. However, we will make every effort to remedy the situation if you are not happy with the change. Antique Lands Travel does not work for any airline nor is directly affiliated with any one airline. Therefore, Antique Lands Travel cannot be held liable for any changes or complications caused by an airline. It is the passenger’s responsibility to confirm that all airline reservations are correct and include proper spelling of legal names at the time of confirmation.
We understand that air travel can be frustrating at times. A benefit to booking your air travel through Antique Lands Travel is that we are available to advocate on your behalf if you incur airline changes, cancellations, and other disruptions. Please remember that we only offer flight bookings as an additional service that supports your travel program. We will do the best we can within our capacity to make things right for our valued clients.
Travel Insurance
Travel insurance is always recommended to protect you and your trip investment. There are a variety of policies available, depending on your needs and trip costs. We can advise on the basics of every policy as well as send you a policy quote. Keep in mind that there are numerous inclusions and omissions to travel insurance policies, and it is the traveler’s responsibility to ensure that their needs are met. If you have specific questions regarding your policy, please contact the insurance provider. We can provide you with their contact details. Pre-existing condition clauses and Supplier financial default clauses vary by policy and typically require you to purchase your insurance soon after deposit. Please notify us as soon as possible if you have any allergies or pre-existing conditions (please note, pregnancy also is considered a pre-existing condition.) Antique Lands Travel is not liable in cases of Supplier financial default, but we will rely on our professional knowledge to recommend companies which we believe to be financially stable. We cannot vouch for Suppliers outside of our preferred partner network when specifically requested by the traveler. Some insurance policies are eligible for “Cancel For Any Reason” insurance, which must be purchased within 15 or 21 days of the base policy. Please ask us if you are interested in this type of policy. Some insurance providers also offer medical only policy options. Travel insurance policies are typically limited in emergency evacuation coverage. Therefore, medical evacuation policies are also recommended.
Pandemics and Government Actions
In the extreme case of a pandemic or government action that cancels, delays, or interrupts your travel, Antique Lands Travel will act in compliance with all government regulations and will act according to Supplier-imposed policy. We are not liable for any losses incurred during these situations, such as in the case of a refund not being issued by a Supplier during extraordinary, unforeseen circumstances. However, we will advocate for the traveler to the best of our ability and within reason before required to charge a minimum of $100 service fee to the traveler. Please note, traditional travel insurance policies do not cover pandemics or government actions. You must purchase a “Cancel for Any Reason” add on to be covered for these extreme events.
Documents
If documents are required, they will be mailed 21 days prior to departure. Documents will not be released until full payment and all guest details have been received.
Responsibility
The Suppliers providing transportation, sightseeing arrangements, tours, shore excursions, and hotel/cruise accommodations are independent contractors and are not agents, affiliates, representatives, or employees of Antique Lands Travel, or any of its subsidiaries, related companies, or parents. Antique Lands Travel has no ownership interest in any Supplier. Any use of the Antique Lands Travel name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision, or control by Antique Lands Travel. All documentation, receipts, and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, you agree that neither Antique Lands Travel nor any of the Antique Lands Travel Parties shall be liable for: (1) any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation, or other services (2) loss or damage to property or injury to persons, caused by reason of any act or omission, intentional, negligence or otherwise by such third party Suppliers. For any service issue disputes, please contact our office by phone or in writing within 30 days of your return. We will do everything in our power to resolve these issues.
Limitations for Use of Website: WWW.ANTIQUELANDSTRAVEL.COM
The information contained in this website is for general information purposes only. The information is provided by Antique Lands Travel LLC, and, while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Privacy Policy
Antique Lands Travel is not in the business of selling personal information, content, data, or anything that is not property of Antique Lands Travel. Antique Lands Travel ensures the user & client that we will not intentionally sell your private data that may be collected intentionally or unintentionally by Antique Lands Travel. The user is subject to these Terms & Conditions immediately upon entering our site. Antique Lands Travel reserves the right to integrate or modify at its own discretion any of the dispositions contained in the Terms & Conditions of use including any disposition and/or directive to which the website refers.
California Seller of Travel: 2040360-10
Antique Lands Travel 2021
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